Get in touch
Contact
Three inboxes, each with a real response-time commitment. For urgent security issues, put "URGENT" in the subject line.
General support Features, getting started, troubleshooting, billing, invoices [email protected]
Replies within 24 hours
Fastest reply
Enterprise and partnerships Custom plans, volume discounts, SLAs, integrations [email protected]
Replies within 4 hours Security and privacy Vulnerability reports, data requests, privacy questions [email protected]
Replies within 24 hours
Before you email
Support hours
- Mon – Fri 9AM – 6PM EST
- Sat – Sun Email monitored
- Enterprise emergencies 24/7
FAQ
Contact questions
What are your support hours?
Our support team is available Monday through Friday, 9 AM to 6 PM EST. Email is monitored on weekends. Enterprise customers have access to 24/7 emergency support.
How do I report a bug or security issue?
Report bugs via GitHub Issues or email [email protected]. For security vulnerabilities, email [email protected] with reproduction steps and include "URGENT" in the subject line for urgent issues.
How do I request a feature?
Submit feature requests through GitHub Discussions or email [email protected]. We review all requests monthly.
Where can I check system status?
The status page runs a live health check of the API from your browser. It does not publish uptime metrics or an incident history.
Where can I find troubleshooting help?
The troubleshooting guide covers common issues and solutions — worth a look before emailing support.